Audience

This policy applies to you if you are:

• a visitor to our website; or
• a customer who has ordered or requested the goods or services that we provide; or
• an attendee of an in-person, or virtual event.

Personal information

Personal information includes:

• certain information that we collect automatically when you visit our website;
• certain information that we collect when you attend an in-person, or virtual Rectron event;
• certain information collected on registration (see below);
• certain information collected on submission; and
• optional information that you provide to us voluntarily (see below);

but excludes:

• information that has been made anonymous so that it does not identify a specific person;
• permanently de-identified information that does not relate or cannot be traced back to you specifically; and
• non-personal statistical information collected and compiled by us.

Common examples

Common examples of the types of personal information which we may collect, and process include your:

• identifying information – such as your company name, name, or identification number of any kind;
• contact information – such as your company phone number, email address, contact phone number;
• address information – such as your company physical or postal address or your address;
• demographic information – such as your gender or marital status.

Sensitive personal information

Depending on the goods or services that you require, we may also collect sensitive personal information including your:

• financial information – such as your bank account details;
• sensitive demographic information – such as your race or ethnicity;
• medical information – such as information about your physical health collected for public health reasons;
• criminal information – such as information about your commission or alleged commission of any offence or about any related legal proceedings;
• employment information – including your membership of a trade union; and

Legal capacity

You may not access our website or order our goods or request our services if you are younger than 18 years old or do not have legal capacity to conclude legally binding contracts.

Deemed acceptance

By accepting this policy, you are deemed to have read, understood, accepted, and agreed to be bound by all of its terms.
Your obligations
You may only send us your own personal information or the information of another data subject where you have their permission to do so.

Changes

We may change the terms of this policy at any time by updating this web page. We will notify you of any changes by placing a notice in a prominent place on the website or by sending you an email detailing the changes that we have made and indicating the date that they were last updated. If you do not agree with the changes, then you must stop using the website and our goods or services. If you continue to use the website or our goods or services following notification of a change to the terms, the changed terms will apply to you and you will be deemed to have accepted those updated terms.

Collection

On registration

Once you register as a Rectron Reseller, or on any of Rectron’s portals (https://www.rectronzone.co.za; https://rctcloud.co.za; https://www.rctzone.co.za) you will no longer be anonymous to us. You will provide us with certain personal information when you or submit your Reseller Application.
This personal information will include:

• your name and surname;
• your email address;
• your mobile number;
• your company password for orders;
• your date of birth; and
• your identity number.

We will use this personal information to fulfil your account, provide additional services and information to you as we reasonably think appropriate, and for any other purposes set out in this policy.

Cookies

We may place small text files called ‘cookies’ on your device when you visit our website. These files do not contain personal information, but they do contain a personal identifier allowing us to associate your personal information with a certain device. These files serve a number of useful purposes for you, including:

• tailoring our website’s functionality to you personally by letting us remember your preferences;
• improving how our website performs;
• allowing third parties to provide services to our website; and
• helping us deliver targeted advertising where appropriate in compliance with the applicable laws.

Your internet browser generally accepts cookies automatically, but you can often change this setting to stop accepting them. You can also delete cookies manually. However, no longer accepting cookies or deleting them will prevent you from accessing certain aspects of our website where cookies are necessary. Many websites use cookies and you can find out more about them at www.allaboutcookies.org.

Recording calls

We may monitor and record any telephone calls that you make to us, in compliance with relevant monitoring laws.

Purpose for collection

We may use or process any goods or services information, or optional information that you provide to us for the purposes that you indicated when you agreed to provide it to us. Processing includes gathering your personal information, disclosing it, and combining it with other personal information. We generally collect and process your personal information for various purposes, including:

• goods or services purposes – such as collecting orders or requests for and providing our goods or services;
• marketing purposes – such as pursuing lawful related marketing activities;
• business purposes – such as internal audit, accounting, business planning, and joint ventures, disposals of business, or other proposed and actual transactions; and
• legal purposes – such as handling claims, complying with regulations, or pursuing good governance.

We may use your usage information for the purposes described above and to:

• remember your information so that you will not have to re-enter it during your visit or the next time you access the website;
• monitor website usage metrics such as total number of visitors and pages accessed; and
• track your entries, submissions, and status in any promotions or other activities in connection with your usage of the website.

Consent to collection

We will obtain your consent to collect personal information:

• in accordance with applicable law;
• when you provide us with any registration information or optional information.

Disclosure

Sharing

We may share your personal information with:

• Our employees and/or third-party service providers who assist us to interact with stakeholders via our website, email or any other method, for the ordering of goods or when delivering goods, and thus need to know personal information in order to assist us to communicate properly and efficiently.
• Our divisions, affiliates and/or partners (including their employees and/or third-party service providers) for them to interact directly with stakeholders via email or any other method, for purposes of sending marketing material regarding any current or new goods or services, new features, special offers or promotional items offered by them (unless opted out from receiving marketing material).
• Law enforcement, government officials, fraud detection agencies or other third parties when we believe in good faith that the disclosure of personal information is necessary to prevent physical harm or financial loss, to report or support the investigation into suspected illegal activity, or to investigate violations of our Terms and Conditions, or obligated to do so by law.
• Our service providers (under contract with us) who help with parts of our business operations (fraud prevention, marketing, technology services etc.).
• Our suppliers so that they may liaise directly with customers and clients regarding any faulty goods purchased which requires their involvement; and
• Third-Party Sellers for purposes of sending customers or clients invoices for any goods purchased from such Third-Party Seller, in which case disclosed information will be limited to email addresses.

Regulators

We may disclose your personal information as required by law or governmental audit.

Law enforcement

We may disclose personal information if required:

• by a subpoena or court order;
• to comply with any law;
• to protect the safety of any individual or the general public; and
• to prevent violation of our customer relationship terms.

Retention

We will only retain your personal information for as long as it is necessary to fulfil the purposes explicitly set out in this policy, unless:

• retention of the record is required or authorised by law; or
• you have consented to the retention of the record.

During the period of retention, we will continue to abide by our non-disclosure obligations and will not share or sell your personal information.
We may retain your personal information in physical or electronic records at our discretion.

Your rights regarding your information

Provided that you give us suitable and adequate proof of your identity, you have the right:

• To know which records we hold about you;
• If our right to process your personal information is based on your consent, to withdraw such consent at any time, provided that this shall not affect the lawfulness of processing which occurred prior to such withdrawal;
• To object to the further collection, use, sharing or processing of your personal information by us at any time where such processing activities are not required by us to comply with our obligations under any agreement we have with you, to exercise our rights, or for such other purposes as may be required or permitted by applicable law; and
• to require us to correct, erase or cease processing information or records we hold about you based on your consent, or that we are no longer permitted to retain, or which are inaccurate, irrelevant, excessive, out of date, incomplete, misleading or has been unlawfully obtained.

Any of the above can be done by contacting us by phone or email. We will notify you of the steps taken as a result of your request. We will not be obliged to provide you with information or agree to your request to the extent that we are prohibited thereto by applicable law, if compliance would unreasonably prejudice our legitimate interests or that of a third party, or if we have a legal basis upon which to deny your request. Please note that we may require a reasonable period to comply with your request.